Cdiscount (via Octopia): frequently asked questions

About this article

This article describes commonly encountered issues and answers frequently asked questions regarding the Cdiscount sales channel that you access via the Octopia platform. 

Table of contents

General questions

• Why are my products not listed?
• Why are my deleted products still visible on Cdiscount?

Sales and pricing

• How can I create comparison/strikethrough prices on Cdiscount?
• How can I create a sale on Cdiscount?
• Summary of key attributes

Common error messages

• What does the 'Failed to export shipment' error mean?
• What does the 'Lowest allowed price' error mean?

General questions

Why are my products not listed?

The process of setting different shipment methods and costs on ChannelEngine is often overlooked. However, this process is important because if the shipment costs configured do not match the shipment settings enabled for a product, there is no active offer for the product on Cdiscount.

To configure shipping methods, go to Octopia's backend and click Settings, Your delivery zones and modes. To set this up the same way on ChannelEngine, go to your Octopia marketplace and click Mappings, Offer mappings.

Why are my deleted products still visible on Cdiscount?

There is no option to completely delete a product from Octopia's backend via their API when the product is no longer active or in compliance with your product selection.

Even if you 'delete' products from ChannelEngine, they remain visible on Octopia's backend with a stock of zero. If you want products to be completely removed (e.g.: for overview purposes), delete them directly on Octopia's backend.

Sales and pricing

How can I create comparison/strikethrough prices on Cdiscount?

According to the EU Omnibus Directive, any comparison/strikethrough price must reflect a genuinely higher price that has been offered within the past 30 days. Therefore, if the product's price is currently lower than it has been in the past 30 days, Cdiscount shows the higher price with a strikethrough – and highlights the current price.

To set up a strikethrough price on Cdiscount, the following conditions must be met:

• The Striked price attribute is set to the product's recommended retail price. It must reflect the price offered during the past 30 days.
• The Price attribute is set to a value lower than the Striked price attribute. It must show a discounted price.
• Both values must be provided at least five hours before the strikethrough price is expected to appear.
• Do not set up strikethrough prices during official sale periods in France. Instead, create a time-limited sale.

Each Octopia sales channel determines how to calculate and display strikethrough prices – either based on your input or according to its own rules. Therefore, your submitted prices are treated as suggestions.

How can I create a sale on Cdiscount?

To create a sale on Octopia, the following conditions must be met:

• The Sale type attribute is set to 'Discount %'.
• A discount percentage is mapped to the Discount % (from reference price) attribute, without indicating the percentage symbol. E.g.: 20.
• The reference price is mapped to the Sale reference price attribute. Decimals are supported, as long as a dot (.) is used.
• The desired start and end dates are mapped to the Sale start date and Sale end date attributes. Note that the format is YYYY-MM-DDT00:00. E.g.: 2023-12-31T23:59. It is recommended that you set up a sale at least 48 hours in advance to avoid any delays.

Summary of key attributes

• Price 
  • Refers to the public price of your product
  • Is considered outside of all active promotions or sales
• Cdiscount - Striked price
  • Refers to the displayed striked price
  • Has no impact on pricing calculations and is only intended for display purposes
• Cdiscount - Sale reference price 
  • Is used to calculate the final price of your offer during sales
• Discount % (from reference price)
  • The percentage applied to the SalesReferencePrice to calculate the final price
  • This is expected to be over 5%
  • Specified as a dotted decimal between '1.000' and '100', rounded up to 2 decimals for calculations
• Sale type 
  • Choose No sale if no discount is indicated for the product, or choose Discount % if you specify a discount for the product. (See example below.)

Example - setting up a discount on Cdiscount

• Price = 145
• Striked price = 175
• Sale reference price = 145
• Discount % (from reference price) = 30
• Sale type - Discount %
• Sale price = 145 - (0.3 x 145) = 101.5

Common error messages

What does the 'Failed to export shipment' error mean?

Failed to export shipment [Id] on Cdiscount order [OrderNumber]: OrderStateIncoherent: <em>Le passage à l'état Shipped est impossible à ce stade de la commande</em> "[OrderNumber]"

Sometimes a shipment is exported, and that error is returned. It means that ChannelEngine exported the shipment to Cdiscount, but Cdiscount could not process it because the current status of the order does not allow it. This error is usually returned when the order has already been shipped manually, or when it has been canceled.

What does the 'Lowest allowed price' error mean?

[Lowest allowable price] Required field, please enter data

If the offer attribute Price alignment enabled is set to 'Yes', and your Price alignment min. price is higher than your Price before (re)price rules, that error message may occur. To solve it, choose one of the following options:

• Make sure your Price alignment min. price is lower than your Price before (re)price rules.
• Set the Price alignment enabled to 'No'.
• Unmap this attribute.